Product care & aftercare

Start with the instructions for your finish.

For routine tap cleaning, Jaquar UK recommends a soft, damp cloth and wiping away water marks. Avoid abrasive cleaning materials. Follow the instructions supplied for your exact tap and finish.

Before using a cleaner or limescale treatment, check that it is permitted by those instructions. A recommendation for one material or finish does not establish suitability for another. If the instructions are missing, send us the product code and finish so we can help identify the right reference.

Keep the care document with your product record. For baths, sanitaryware, shower screens and powered wellness products, use their own manufacturer care instructions rather than applying tap advice across the room.

Ask about care for your finish

Have the product code and finish ready. Review your request before sending it from your email app.

Reference checked 11 October 2026: Jaquar UK’s tap-care guidance (new tab).

Identify the product before the part.

A range name or a photograph may not be enough to identify a cartridge, handle, seal or concealed component. Keep the exact code, including its suffix, alongside the finish and any paperwork you have.

1. Find the product code on the order confirmation, packaging or manufacturer document.
2. Photograph the whole product and the area you need help with. Include any visible label without dismantling the installation just to find one.
3. Describe the problem and when it happens: for example, a drip with the handle closed or a part that has become loose.
4. For a concealed valve, include the body reference from the installation paperwork if available.

Ask us to help identify the required part and confirm whether it can be supplied. We do not assume that parts with a similar appearance are interchangeable, or promise availability before it has been checked.

Prepare a spare-part enquiry

Review your request, then email it or copy or download the text. Add photographs in your email application before sending.

Tell us what needs attention.

Have your order reference, product code, finish and photographs ready. Tell us whether the item has been installed and what you have observed. If a professional has already inspected it, include their findings.

For a warranty question, ask us to confirm the cover and conditions for the exact product. A headline maximum warranty does not establish the duration or scope for every component.

Prepare an aftercare enquiry

Call 0121 663 6878 · Email info@jaquarmidlands.com

For damaged, incorrect or unwanted items, see returns and order support. For delivery arrangements, see delivery information.

Keep a record of your selection.

Your product specification shortlist can be printed or downloaded with codes, finishes and drawing references. Keep your final order confirmation and the supplied installation and care documents with it.

Still choosing? Read our bathroom finish guide, basin mixer guide or complete shower guide before ordering.