Refunds & Returns Policy

Jaquar Midlands offers a 7-day return policy. This means that after receiving your item, you have 7 days to request a return, subject to the following conditions:

  1. You must contact us via chat, phone, or email within 7 days of receiving your order if you wish to request a return.
  2. Items returned without prior authorization will not be accepted.
  3. If returned items are found to be damaged during inspection and are not covered under warranty, the return will not be processed.

  4. A 30% restocking fee (including shipping costs) will apply to all returned products.
  5. Made-to-Order (MTO) products are customised and manufactured based on specific customer requirements. As such, these items cannot be resold or restocked. Therefore, once fabrication has begun, we cannot accept returns or provide refunds. We strongly recommend reviewing all order details (dimensions, features, finishes) before confirming your purchase.
  6. If you wish to cancel an order, please contact our customer service team by phone or email as soon as possible to avoid potential return or shipping charges.

  7. If an order is cancelled after it has already been shipped, our 7-Day Return Policy will apply and the customer will be responsible for restocking costs.
  8. Please inspect your order upon delivery. If the item is damaged, defective, or incorrect, you must notify us within 24 hours of delivery. In such cases, you will be eligible for either a replacement or a refund.
  9. Once we receive and inspect your returned item, we will notify you whether your refund has been approved. If approved, the refund will be processed to your original payment method within 10 business days. Please note that banks or credit card providers may take additional time to process the refund.