Refunds & Returns Policy

Jaquar Midlands offers a 7-day return policy. This means that, following the receipt of your item, you have a period of 7 days to request a return if it meets the conditions mentioned below.

1. Contact us via chat, phone or email within 7 days if you wish to return your order.

2. Items returned to us without prior request for a return will not be accepted.

3. If upon inspection, the returned items are found to be damaged and not under warranty, we won't be able to process your return.

4. On part of the return policy, a 35% re-stocking charges (including shipping) will apply to all products.

5. Returns are limited for MTO (Made To Order) Products. Made-to-order products are personalised and manufactured based on specific customer requirements. As such, these items cannot be resold or restocked, which is why we are unable to accept returns or offer refunds once fabrication has begun.We encourage you to carefully review all details of your order before confirming, including dimensions, features, and finishes.

6. Should you wish to cancel an order, we kindly ask you to get in touch with our customer service team via email or phone at the earliest opportunity to evade any charges associated with return shipping.

7. If the order has been cancelled after the items have already been shipped, our 7-Day Return Policy will be applicable, and the customer will be responsible for the cost of re-stocking.

8. We urge you to inspect your order upon delivery and get in touch within 24 hours if the item is damaged, defective, or if you have received the incorrect item. If it is damaged, you are entitled to either a refund or a replacement.

9. Once we have received and inspected your return, we will inform you whether your refund has been approved or not. If approved, the refund will be processed automatically onto your original payment method within 10 business days. Please be aware that it can take some time for your bank or credit card company to process and post the refund.